Shipping policy

SHIPPING POLICY

Last Updated: September 25, 2026

GharMix delivers orders across India through third-party fulfilment and courier partners. We aim to process and deliver every order as quickly and reliably as possible.

1. ORDER PROCESSING

Orders are generally processed and handed over for dispatch within 1–2 business days.

Orders placed during weekends or public holidays may be processed on the next working business day.

Processing and dispatch times may vary in exceptional circumstances due to stock availability, order verification, courier capacity, holidays, or other operational factors.

2. DELIVERY TIME

For products fulfilled through our fulfilment partner, current standard delivery estimates are:

  • Gujarat: approximately 3–4 business days after dispatch with fast shipping.

  • Other Indian states: approximately 4–6 business days after dispatch with fast shipping.

  • Gujarat: approximately 5–6 business days after dispatch with standard/flat shipping.

  • Other Indian states: approximately 6–8 business days after dispatch with standard/flat shipping.

Therefore, the total delivery time may generally be around 4–10 business days from the date of order, depending on the shipping method, destination, courier, and processing time.

Delivery times are estimates and are not guaranteed. Remote locations, weather conditions, public holidays, courier delays, incorrect addresses, or other circumstances outside our reasonable control may result in additional delays.

3. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout or included in the final order amount before you complete your purchase.

Shipping charges may vary depending on the delivery location, product, shipping method, and applicable fulfilment charges.

4. ORDER TRACKING

Once your order has been dispatched, tracking information may be provided through SMS, email, or other available communication channels.

You can use the tracking information provided to monitor the status of your shipment.

If you do not receive tracking information after your order has been dispatched, please contact us.

5. DELIVERY PARTNERS

Depending on the destination and availability, orders may be delivered through third-party courier and logistics providers.

The courier used for your order may vary based on the delivery location, shipping method, product, and fulfilment requirements.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address and reachable phone number at checkout.

Please carefully check your:

  • Full name

  • House/flat number

  • Street/locality

  • City

  • State

  • PIN code

  • Mobile number

GharMix is not responsible for delivery delays or failed delivery attempts caused by incorrect, incomplete, or unreachable customer information.

7. FAILED DELIVERY OR REFUSED ORDERS

If a shipment cannot be delivered because of an incorrect address, unavailable recipient, repeated failed delivery attempts, or refusal to accept the parcel, the shipment may be returned to the fulfilment partner.

For applicable orders, shipping and return-to-origin costs may be deducted from any eligible refund, in accordance with the applicable fulfilment partner's policies.

Customers are therefore requested to remain available at the provided delivery address and accept their order when the courier attempts delivery.

8. INSPECTION AT DELIVERY

We recommend that you carefully inspect the package when it is delivered.

If the package appears visibly damaged or incomplete, please take photographs/videos and contact us on the day of delivery.

For damaged, defective, wrong, or missing-product claims, please also follow the requirements stated in our Return & Refund Policy, including the applicable claim period and unboxing-video requirement.

Our fulfilment partner's current policy specifically requires an unboxing video for relevant damaged, defective, or missing-item claims.

9. DELIVERY DELAYS

Although we work with our fulfilment and courier partners to deliver orders within the estimated timeframe, delays can occur due to:

  • Severe weather

  • Public or bank holidays

  • Courier operational issues

  • Transportation disruptions

  • Incorrect or incomplete addresses

  • Remote delivery locations

  • High order volumes

  • Natural events or other circumstances beyond reasonable control

A delivery delay does not automatically qualify an order for cancellation or refund.

10. DELIVERY AREA

GharMix currently ships within India only.

We do not currently offer international shipping.

11. COD ORDERS

GharMix may offer Cash on Delivery (COD) for eligible orders.

COD availability may depend on the customer's location, courier service, product, order value, and other operational factors.

The customer must pay the full order amount to the delivery partner at the time of delivery.

For COD orders, GharMix may contact the customer by phone, WhatsApp, SMS, or email for order or delivery verification.

12. SHIPPING AND RETURNS

Shipping and delivery are separate from our Return & Refund Policy.

If you receive a wrong, damaged, defective, or missing product, please follow the process described in our Return & Refund Policy and contact us within the applicable claim period.

For products fulfilled through our dropshipping partner, the applicable fulfilment partner's shipping and return procedures may also apply.

13. CHANGES TO THIS SHIPPING POLICY

GharMix may update this Shipping Policy from time to time to reflect changes in our fulfilment partners, courier services, delivery methods, operating procedures, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

14. CONTACT US

If you have questions regarding shipping, delivery, tracking, or your order, please contact:

GharMix

Email: help@gharmix.in
WhatsApp: +91 7480 939 024
Website: https://gharmix.in

Business Location: Katihar, Bihar, India