Return & Refund Policy

Effective Date: September 2026

At GharMix, we aim to provide a reliable shopping experience and deliver products in good condition. This Return & Refund Policy explains when a return, replacement, or refund may be available.

This policy applies to orders delivered within India.

1. 48-Hour Return & Issue Reporting Period

All claims for products that are damaged, defective, incorrect, or missing essential items/accessories must be reported to GharMix within 48 hours of delivery.

Requests received after the 48-hour period may not be accepted, except where required by applicable law.

2. Eligible Reasons for Return or Replacement

A return, replacement, or refund may be considered if:

• You received a damaged product.

• You received a defective product.

• You received the wrong product.

• Essential parts or accessories are missing.

• The product received is materially different from the product ordered.

All requests are subject to verification and approval by GharMix.

3. Unboxing Video Requirement

For claims involving damage, defects, missing items, or an incorrect product, customers are required to provide a clear, continuous unboxing video whenever possible.

The video should show:

• The unopened package and shipping label.

• The package being opened.

• The product and its condition.

• All included accessories and parts.

• Any visible damage, defect, or discrepancy.

Customers should retain the original packaging, product, accessories, and invoice until the issue has been resolved.

4. Products Must Be in Original Condition

Where a return is approved, the product should be:

• Unused and in its original condition.

• Returned with the original packaging.

• Returned with all accessories, parts, tags, and included items.

• Free from customer-caused damage, modification, or tampering.

A return may be rejected if the product has been used improperly, altered, repaired, damaged after delivery, or returned without required components.

5. Change-of-Mind Returns

GharMix does not generally accept returns simply because a customer has changed their mind, no longer wants the product, or does not like the product after ordering.

Please carefully check the product information and order details before placing an order.

Any exception will be considered at the sole discretion of GharMix and may be subject to applicable return and shipping charges.

6. Order Cancellation

Orders may be processed for dispatch shortly after being placed.

Once an order has been processed or dispatched, cancellation or modification may no longer be possible.

Customers should ensure that their name, phone number, address, and order details are correct before placing an order.

If GharMix cancels an order because of an out-of-stock situation, pricing error, technical issue, or other operational reason, the customer will be informed and any applicable refund will be processed accordingly.

7. Refusal of Delivery

Customers are requested to accept their confirmed orders.

If a customer refuses or rejects a dispatched COD parcel without a valid reason, GharMix may recover applicable forward and reverse shipping or logistics costs where permitted.

If the parcel appears visibly damaged at delivery, customers should photograph the package and contact GharMix immediately. Where possible, the customer should inform the delivery partner of the damage before accepting the parcel.

8. Return Shipping

If GharMix is responsible for an approved issue, such as a confirmed wrong, damaged, defective, or missing product, GharMix may arrange or provide instructions for the return.

For any customer-requested return that is exceptionally approved, applicable return shipping costs may be the customer's responsibility.

Customers should not ship any product back without receiving return instructions from GharMix.

9. Inspection & Approval

After a return is received, GharMix may inspect the product, packaging, accessories, and evidence provided by the customer.

The return or refund will be approved only after the reported issue has been verified.

If the returned product does not meet the requirements of this policy, the request may be rejected.

10. Replacement

Where an issue is confirmed, GharMix may provide a replacement instead of a refund, subject to product availability.

If the same product is unavailable, GharMix may provide another appropriate resolution after communicating with the customer.

11. Refunds

If a refund is approved, it will be processed according to the applicable refund method and circumstances of the order.

For Cash on Delivery (COD) orders, GharMix will contact the customer regarding the available refund process and required details.

Refund processing may take several business days after approval, depending on the refund method and applicable banking/payment systems.

12. Non-Returnable Situations

Returns or refunds may not be accepted for:

• Change of mind or personal preference.

• Products used improperly or negligently.

• Damage caused by the customer after delivery.

• Products modified, repaired, or tampered with by the customer.

• Normal wear and tear.

• Requests made after the applicable 48-hour reporting period.

• Products returned without prior approval.

• Products missing original accessories, parts, or packaging where those items are required for verification.

• False, misleading, or unverifiable claims.

This does not limit any rights available to customers under applicable law.

13. Product Not as Described

If you believe the product received is materially different from the product ordered, please contact GharMix as soon as possible and within 48 hours of delivery.

Provide your order number along with clear photographs or video showing the issue so that our team can investigate.

14. How to Request a Return or Refund

To report an eligible issue, contact GharMix through the official contact details provided on gharmix.in.

Please include:

• Order number.

• Customer name.

• Registered phone number.

• Date of delivery.

• Reason for the request.

• Clear photographs/videos of the product and packaging.

• Unboxing video where applicable.

Our team will review the request and provide further instructions if the claim is approved.

15. Policy Updates

GharMix may update this Return & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.

16. Contact Us

For return, replacement, cancellation, or refund-related questions, please contact GharMix using the official contact information available on our website.

Website: gharmix.in

GharMix
Simple Products. Smarter Everyday Living.